Systems — FACT3

Going so much further than traditional IT support with our Co-Sourcing approach

We create and maintain IT systems that enable secure and flexible work spaces in-office or remotely; IT strategy optimised and aligned to your business goals and day to day IT support that ensures the smooth running of your business operations.

Our Co-Sourced approach to IT support means that whether you've got an IT team in place that need help from experts you don't have in house, or you're a management team looking for an end to end IT solution, we'll create the right blend of our experts with your teams to ensure you meet your objectives.

Unlike the majority of IT service providers we don’t hide behind call logging systems. You will know our team, they will attend your site regularly not just to fix problems but to get to know you and your business and be looking ahead and making suggestions for continuous improvement.

Growth & Strategy

Support the future growth of your business with strategic thinking IT consultancy and part time CTO; CIO and IT Directors.

The Future of Work

A critical challenge for businesses post pandemic, give your teams a secure, efficient and productive workspace at home, in the office or on the go with our Modern Workspace service.

Continuous Efficiency

Avoid costly downtime through day to day management of your business' entire IT infrastructure including an IT help desk service.

Maximise Security

Protect your business from cyber attacks with cyber security built to the strongest industry standard and implemented through every part of your IT infrastructure, with 24/7 monitoring and updates.

Services

Systems services

IT Director

You tell us about your plans and we will advise on the IT systems needed to support your ambitions. We will meet with you regularly to ensure the systems will always fit you perfectly whether this is in the Cloud, on premise or a hybrid solution. We will keep you informed visually of your IT Estate and how this is operating and advise you when changes need to be made.

Modern Workspace

The world is changing and to attract and retain good people you need to provide them with the tools to do their job which for us means a modern digital workspace. Your IT infrastructure needs to be flexible and secure. We will design this for you and make sure it is tailored exactly to your current and future needs. We invest significantly in research and will come to you with suggestions for improvement as the IT landscape changes.

Support & Maintenance

We all know it - IT systems break and we are there to fix them as efficiently as possible. We don’t hide behind call logging systems, you will know our team and as part of the co-sourcing ethics we will spend time with you regularly on site. Key to effective support is ensuring your systems are well maintained so we providing ongoing maintenance of all infrastructure as part of this service ensuring the latest updates and patches are installed on all devices.

Development & Training

As part of our fixed support packages, we will be there when new people start to guide them around their device and your IT infrastructure. In addition we give regular update training sessions to make sure your staff are fully up to date on subjects such as protection against cyber threats.

Microsoft Partner

We are an accredited Microsoft Partner and our engineers are Microsoft Certified. As well as Microsoft on premise solutions, we have expertise in Exchange Online, Office365 and Azure.

Projects & Consultancy

We offer specific consultancy whether this be in regards to planned strategic changes in direction for your IT systems, advice over IT aspects of Disaster Recovery or whether you need us to liaise with the providers of any specific software that you use in your particular line of business.

Cyber Security

We ensure that you have systems that are totally secure with up to date firewall and anti-virus protection. We also work with a partner to provide more advanced solutions around cyber threats providing Cyber Essentials certifications, penetration testing, training and GDPR elements of cyber vulnerability

Further Resources

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