High Performing Managers for High Performing Teams – 10 Step Programme for First Line Managers

25/10/2016 Filed under HR, Manchester, SME, Training

summ.it’s 10 Step Programme for First Line Managers was first launched four years ago. Since then, our unique, in-house designed and most popular management training programme has helped more than 100 delegates, from Supervisors to Department Heads, in managing their team more effectively, knowledgeably and with ever increasing confidence.


The Programme has been designed to give you a tour of the various facets of line management over 10 weeks. Whilst various management training is available elsewhere, our programme has been uniquely designed to support any First Line Manager, in any industry, as they all have one thing in common; managing people. In our experience, many managers are given the relevant job title and salary, but many don’t have the fundamental skills on managing people.


The 10 Step Programme, like any other training programme, comes with some work; no lengthy essays or assignments, but exercises that have been developed to relate directly to your working environment. Combined with the opportunity to work alongside managers from other companies, you will soon realise you are not on your own with the issues you face as a manager.


Due to the success of the course and valuable feedback from its attendees, summ.it are pleased to announce that we have revamped our 10 Step Programme for First Line Managers and the first course will be held in January 2017. The new format consists of additional presentation skills to support employees with their confidence and, more importantly there is now a big focus on implementing these new skills back into the workplace.


Course content and training dates can be found below.

Step 1 Introduction to the Programme & Belbin 18th January 2017
Step 2 Effective Team Working, Leading & Managing your Team 25th January 2017
Step 3 Motivation and Communication 1st February 2017
Step 4 Dealing with Difficult People and Resolving Conflict 8th February 2017
Step 5 Time Management and Delegation 15th February 2017
Step 6 Problem Solving and Decision Making 22nd February 2017
Step 7 Equal Opportunities, Recruitment & Selection and Dignity at Work 1st March 2017
Step 8 Induction, Probationary Periods, Managing Attendance and Capability 8th March 2017
Step 9 Overview of Disciplinary and Grievance 15th March 2017
Step 10 Putting it into Practice and Graduation 22nd March 2017

This programme will be held at our unique training suite in Rochdale with each day running from 10.00am to 4.00pm. Lunch and refreshments included.


Cost: £1000 (+VAT) per person. CoreHR subscribers benefit from a 20% training discount.


Places on this course are limited so, to reserve yours today, email Christine.Wood@summ.it


Still a little unsure? Here’s what our previous graduates have to say about the summ.it 10 Step Programme.


“I started this course with Tracy and summ.it just as I was coming into my first management role in the retail sector. The course equipped me with the skills to manage a team in the most effective way possible, while also making me more aware of a number of important HR issues that can and sometimes have cropped up.

The course highlighted a number of new approaches to take to various aspects of my role and allowed me to meet some great people on the way. The mix of people from different sectors was beneficial and we were all encouraged to share our experience openly; with no fear of judgement and in complete confidence. Tracy also used a variety of learning techniques which I do not doubt helped everyone to absorb and utilise the information, rather than just complete the course for the certificate at the end.

I very much enjoyed my time on the course and the insight which it has given me. Tracy is lovely and has been a valuable contact throughout my career so far and I hope that she will continue to be in the future! I would recommend the course to anyone either currently in or looking to achieve any kind of management role as I do not doubt that it has helped to not only shape my career by has also helped me to grow personally. Thank you!” – Hannah Partington, Team Leader, Naylors Equestrian.


“This 10 Step Programme has been fantastic! Tracy is very enthusiastic, engaging and knowledgeable which is catching. I was very nervous at the beginning but Tracy put us at ease.

I would highly recommend the 10 Step Programme, it will boost your confidence and give you the enthusiasm to move forward” – Juli Round, Office Manager, Partners Foundation.



If you would like to discuss the programme further, contact our Training & Development Advisor, Tracy on 07772 691515 or email Tracy.Edmondson@summ.it